Privacy Policy

Last updated: 24 October 2026

This Privacy Policy explains how Integrity Tours N Travels ("we", "us", "our") collects, uses, shares and protects personal information when you visit our websites, contact us (including on WhatsApp), or book travel, visa, insurance, hotel or other services with us.

It applies to integritytourntravel.com, visa.integritytourntravel.com, our WhatsApp Business number and our office.

1. Who we are

Integrity Tours N Travels is a travel agency and visa consultant based in Delhi, India.

C 9/11, 3rd Floor, Opp. Pillar 397, Sector 7, Rohini, Delhi 110085, India
Email: package@integrityholiday.com · Phone: +91 72900 30056 · WhatsApp: +91 72900 30056

2. Information we collect

Information you give us

• Contact details: name, mobile number, e-mail address, city, and company name (for business bookings).
• Travel details: destinations, travel dates, number of travellers, hotel, flight and holiday preferences, and special requests.
• Traveller and identity details needed for a booking or visa: names as on the passport, date of birth, passport number and expiry, and PAN (when required, for example for international bookings or tax rules).
• Visa documents you upload or hand over: passport copies, photographs, bank statements, tickets, hotel bookings, letters and similar documents.
• Payment information: amounts paid, payment mode and reference. We do not store your full card numbers; card payments are handled by the bank or payment provider.
• Messages you send us by website forms, e-mail, phone or WhatsApp.

Information collected automatically

• Basic technical data when you use our websites, such as the page visited, browser type and approximate time of the visit.
• If you create an account on our visa website: your login e-mail and the applications and documents linked to your account.

3. WhatsApp messages

We use the WhatsApp Business Platform (provided by Meta Platforms, Inc.) to talk to customers.

• When you message our WhatsApp number, we receive your phone number, WhatsApp profile name and the content of your messages (including any files you send).
• We use them to reply to your enquiry, prepare quotes, manage your booking or visa application, and send updates you would expect, such as booking confirmations, visa status, payment reminders and travel reminders.
• Some first replies may be automatic (for example a welcome message, a short menu or our office address). A member of our team handles your enquiry after that.
• Your messages are saved in our customer management system so that our team can see the history of your enquiry and serve you better.
• We only send marketing messages (offers, new packages) if you have agreed to receive them. You can stop WhatsApp messages at any time by replying "STOP" or by telling us; we will then send only messages about an active booking, if any.
• WhatsApp's own handling of data is described in the WhatsApp Privacy Policy.

4. How we use your information

• To answer enquiries, prepare quotes and itineraries, and contact you about them.
• To make and manage bookings (flights, hotels, holiday packages, insurance, transfers) and to apply for visas and appointments on your behalf.
• To send confirmations, tickets, vouchers, invoices, status updates and reminders.
• To keep accounts and meet legal duties (for example GST, tax and record-keeping rules).
• To improve our services and, with your agreement, to tell you about offers.
• To prevent fraud and to keep our systems secure.

We do not sell your personal information.

5. Who we share it with

We share only what is needed for the service you asked for:

• Travel suppliers: airlines, hotels, tour operators, transport and activity providers.
• Visa authorities and centres: embassies, consulates, VFS Global, BLS and similar visa application centres.
• Insurance companies for travel insurance.
• Banks and payment providers to process payments and refunds.
• Service providers who run our systems for us, such as our cloud database and hosting providers and Meta (WhatsApp Business Platform). They may only use the data to provide their service to us.
• Authorities when the law requires it.

Some of these parties are outside India (for example foreign embassies, hotels abroad and cloud providers). We share data with them only for your booking or application, or to run our services.

6. How long we keep it

• Visa documents uploaded to our visa website are kept for about 1 year and then deleted, unless you ask us to delete them earlier or the law requires us to keep them.
• Booking, invoice and payment records are kept as long as tax and accounting laws require (normally up to 8 years).
• Enquiries and messages are kept while they are useful for serving you, and deleted when you ask, unless we must keep them by law.

7. How we protect it

• Our websites use secure connections (HTTPS).
• Customer data is stored in a secured cloud database. Every staff member has their own login and only sees what their work needs.
• Visa and customer documents are kept in private storage and opened only through short-lived links.
• We review our security regularly and take regular backups.

No system is completely secure, but we work hard to protect your information and will inform you and the authorities as required if a data breach affects you.

8. Your rights

Under India's Digital Personal Data Protection Act, 2023 and other applicable laws, you can ask us to:

• tell you what personal data we hold about you;
• correct or update it;
• delete it (see section 9);
• stop using it for marketing, or withdraw a consent you gave;
• name a person who can use these rights for you.

Write to us at the contact details in section 13. We will reply within a reasonable time, normally within 30 days.

9. Deleting your data

10. Cookies

Our websites use only the small files and browser storage needed for them to work (for example remembering a form you started or keeping you logged in to your visa account). We do not use advertising cookies.

11. Children

We collect children's details only when a parent or guardian books travel or applies for a visa for them, and only what the booking or application needs.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows the latest version. Important changes will be shown on our website.

13. Contact & grievance officer

For any question, request or complaint about your personal data:

Grievance Officer – Integrity Tours N Travels
C 9/11, 3rd Floor, Opp. Pillar 397, Sector 7, Rohini, Delhi 110085, India
Email: package@integrityholiday.com
Phone: +91 72900 30056 · WhatsApp: +91 72900 30056